Return & Exchange
Thank you for shopping at Gloeria.
If you are not entirely satisfied with your purchase, we're here to help. And you can contact our customer service for exchange and return address. Our e-mail address is support@gloeria.com.
- Return Window:
Products can be returned within 14 days of receipt for an exchange or refund.
- Eligibility:
- Must be in original packaging.
- Must be unused and undamaged.
Items not meeting these criteria cannot be returned.
- How to Return/Exchange:*
1. Email your return/exchange request to support@gloeria.com
2. Once confirmed, send the item along with a product list (including product IDs) and a tracking number.
3. Most returns are processed within 14 business days after receipt, and you'll receive a confirmation email once your refund is issued.
- Non-Eligible Items:
- Final sale items.
- Swimwear (unless defective, damaged, or incorrect; a photo of the issue is required).
- Damaged Items:
Notify us immediately if you receive a damaged product.
- Order Cancellation:
- Cancellations within 24 hours of purchase receive a full refund.
- Cancellations after 24 hours but before shipment incur a 15% cancellation fee.
- Orders that have shipped cannot be cancelled.
- Refunds:
After we receive and inspect your return, refunds are processed within 2-7 business days. If you haven't received your refund, please check with your bank or contact us at support@gloeria.com.
- Additional Information:
Return shipping fees are the responsibility of the customer. The original shipping fee is non-refundable.
For further assistance, please email support@gloeria.com or chat with us online.
Working Hours:
Mon - Fri: 9:30 AM - 5:30 PM PST
Sat - Sun: Closed